Service for the Disabled
To make every passenger have a safe and comfortable experience in his or her flight, the airlines and airports do their best to provide the greatest assistance to disabled.
For air travelers with disabilities able to get useful information related to taking a flight easily, we established this platform to provide the relevant information for reference.
Procedures of taking a flight
Step 1: Booking
We suggest that passengers who need assistance book their flights and inform the airlines of their requests in advance for receiving the appropriate service from airlines by their well-preparing such as arranging the proper flight, wheelchair, assistant boarding equipment, etc. According to the recommendation of International Civil Aviation Organization (ICAO), it’s better to provide the type, power(Watt-hour) and amount of the battery(ies) of a battery powered wheelchair and query the airlines to confirm the wheelchair or the battery(ies) allowable to be carried as checked baggage or not. The regulations may be different from airlines due to their different aircraft types; therefore, again remind passengers of contacting airlines to get the necessary information and assistance.
Step 2: Check-in
For having enough time to complete check-in and the necessary security, immigration and/or customs formalities, we recommend that passengers check in forty minutes before the scheduled departure time for domestic flights and one hour before the scheduled departure time for international flights (it may need three hours in large, busy airports with strict procedures such as those in the U.S.). Since the time required for pre-boarding procedures of airlines may be different and vary at different airports, we also suggest passengers asking the airlines to make sure when to arrive airport. Besides, recommend passengers whose battery(ies) of the wheelchair required to be carried as checked baggage prepare the relevant document of battery(ies) and arrive the check-in counter earlier for processing the procedures smoothly.
Step 3: boarding
Airlines will assist the disabled boarding the airplane prior to other passengers and provide the necessary assistance in depends, including safety demonstration, call button, emergency exit, lavatory, seat map, etc.
The assistance of disputes handling Once disputes arising from the transportation between passengers and airlines, the service counter of the airport will nearby provide the relevant assistance. If there is any other dispute not settled, passengers may ask CAA for further conductions via 「Mail Box of CAA Director General」 (www.caa.gov.tw/Suggestions.aspx?a=210&lang=1) or telephone (0800-211-798).
The airlines' website service for disabled.
The airport' website service for disabled.
Last updated: 2023/09/14 14:35